Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group in Houston, TX! We offer competitive weekly pay, flexible shift schedules, and a supportive work environment. As the first point of contact for guests, you'll deliver exceptional service while managing check-ins, reservations, and guest inquiries. We value reliability and enthusiasm, making this an ideal opportunity for career-minded individuals seeking growth in the hospitality sector.
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel software
- Handle reservation modifications and inquiries with precision
- Process payments and maintain accurate financial records
- Address guest concerns promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in cleanliness and professionalism
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- Valid Texas driver's license (if vauty required)