Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in downtown Chicago! We're seeking energetic professionals to deliver exceptional guest experiences in a luxury setting. This immediate hire opportunity offers competitive compensation, comprehensive training, and career growth within our renowned hotel chain. If you thrive in fast-paced environments and possess a passion for service, apply today to become the first face of our guests' Chicago experience!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- Basic knowledge of Chicago tourism landscape
- Professional appearance and positive demeanor
- High school diploma or equivalent required