Job Description
Join our award-winning team at Grand Hotel Wichita as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences. Our comprehensive training program ensures you'll master check-in/out procedures, reservation systems, and guest service excellence. Enjoy competitive pay, benefits, and career growth opportunities in Wichita's premier hospitality destination.
Responsibilities
- Efficiently manage guest check-in/check-out processes
- Handle reservation inquiries and modifications
- Process payments and maintain accurate billing records
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Operate hotel management software (training provided)
- Uphold brand standards in all guest interactions
Qualifications
- No prior experience required - we train from scratch!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude