Job Description
We are looking for a charismatic and organized Front Desk Agent to join our dynamic team in Indianapolis, IN. If you thrive in a fast-paced environment and love making a great first impression, we want to hear from you. This is an immediate hire position, so you can start earning and gaining valuable experience right away.
At Indy Hospitality Group, we believe in treating our team like family. You will be the face of our brand, ensuring every guest feels welcomed, valued, and well taken care of from the moment they arrive.
Why Join Us?
- Immediate Start: Onboard and begin working within days.
- Competitive Pay: Earn between $15.00 and $18.00 per hour based on experience.
- Modern Environment: Work in a recently renovated, upscale facility.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Answer and direct phone calls with a professional tone, handling inquiries and messages.
- Manage front desk operations, including registration cards, key distribution, and mail handling.
- Resolve guest complaints or concerns promptly to ensure high levels of customer satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure the property is pristine.
- Process payments accurately using the property management system (PMS).
- Assist with concierge services and local recommendations for guests.
Qualifications
- High school diploma or GED is required.
- Previous experience in hospitality, hotel, or customer service is preferred but not mandatory for the right candidate.
- Strong verbal communication skills and a professional, welcoming demeanor.
- Proficiency with computers and basic office software.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Flexibility to work weekends, evenings, and holidays as required by business needs.