Job Description
Join our award-winning team at Grand Plaza Hotel in Phoenix, AZ! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in a luxury downtown setting. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in the heart of Arizona's hospitality scene. If you're a people-person with a passion for service, apply now to become part of our dynamic hotel family!
Responsibilities
- Check-in/check-out guests with efficiency and professionalism
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and multitasking skills
- Proficiency with reservation systems (Opera, Fidelio)
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- Valid driver's license and reliable transportation