Job Description
Are you a dedicated hospitality professional seeking a rewarding Weekend Front Desk Agent role in Raleigh, NC? We are looking for a friendly, organized, and service-oriented individual to join our elite team. Enjoy the perfect work-life balance of a weekend-only schedule while providing exceptional guest experiences in a top-rated local establishment.
Why You'll Love Working With Us:
- Competitive hourly wage with performance bonuses.
- Flexible weekend-only shifts (Saturday and Sunday).
- Discounted stays and dining options.
- A supportive and inclusive work environment.
Responsibilities
- Greet & Welcome: Provide a warm and professional welcome to all guests and visitors upon arrival.
- Check-In/Out: Efficiently manage the registration process, including verifying identity and collecting payments.
- Communication: Handle incoming phone calls, emails, and walk-ins with poise and accuracy.
- Guest Services: Address guest inquiries, resolve complaints, and recommend local attractions in Raleigh.
- Operations: Maintain the lobby area, ensure the front desk is organized, and monitor security cameras.
Qualifications
- Experience: Previous front desk or guest services experience is preferred.
- Availability: Must be available to work weekends (Saturday and Sunday).
- Skills: Excellent verbal communication and interpersonal skills.
- Technology: Proficient in using property management systems (PMS) and Microsoft Office.
- Education: High school diploma or GED required.