Job Description
Join our award-winning downtown Fort Worth hotel and become the face of luxury hospitality! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with immediate availability. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Perfect for career-driven professionals ready to excel in the heart of Texas' premier destination.
Responsibilities
- Check in/out guests efficiently with personalized service
- Manage reservations and room assignments via Opera system
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Promote hotel amenities and upsell premium services
- Maintain secure guest information confidentiality
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (if required for errands)
- Flexible availability including nights/weekends
- TABC certification preferred
- Basic knowledge of Fort Worth attractions