Job Description
Join our award-winning team at Grand Plaza Hotel Milwaukee as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of downtown. Immediate full-time positions available with competitive pay and comprehensive benefits. Perfect for hospitality enthusiasts ready to shine in a fast-paced luxury environment.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Handle reservations, billing inquiries, and VIP guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments using hotel POS systems and maintain accurate records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Operate property management systems (Opera, Fidelio) with proficiency
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems and Microsoft Office Suite
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Wisconsin driver's license (if driving shuttle services)
- High school diploma or equivalent; hospitality certification preferred
- Must pass background check and drug screening