Job Description
Join our award-winning team at Grand Plaza Hotel San Jose! We're seeking passionate individuals to deliver exceptional guest experiences as Front Desk Agents. No prior hotel experience is required – we provide comprehensive training to kickstart your hospitality career. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of Silicon Valley. Perfect for career changers, recent graduates, and motivated beginners!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and maintain high satisfaction
- Operate switchboard and manage guest communications
- Assist with luggage and provide local area guidance
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Basic computer literacy and comfort with technology
- Strong problem-solving abilities and attention to detail
- Flexible schedule availability (nights/weekends/holidays)
- Positive attitude and commitment to exceptional service
- No prior experience necessary - training provided!