Job Description
Join our award-winning team at Grand Hospitality Group as an Immediate Hire Front Desk Agent in Columbus, Ohio! We're seeking energetic hospitality professionals to deliver exceptional guest experiences at our premium downtown property. This is your chance to launch or advance your career in a dynamic environment where your people skills shine. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values growth. Apply today and start your journey with us tomorrow!
Responsibilities
- Provide warm, professional check-in/check-out services to all guests
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and escalate issues when necessary
- Coordinate with housekeeping, maintenance, and security teams
- Utilize hotel management software (e.g., Opera) efficiently
- Process payments and maintain accurate financial records
- Market hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel/front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems and MS Office Suite
- Strong problem-solving abilities under pressure
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Columbus area attractions preferred