Job Description
Join our award-winning team at Grand Hospitality Oklahoma as a Front Desk Agent and become the heart of our guests' experiences. We're seeking passionate hospitality professionals to deliver exceptional service in a dynamic environment. Immediate openings available for energetic individuals who thrive in fast-paced settings and embody our commitment to excellence.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, modifications, and cancellations
- Address guest concerns promptly and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Perform concierge duties including local recommendations and transportation arrangements
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required