Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in our vibrant downtown Sacramento location. This entry-level role offers comprehensive training, competitive pay, and opportunities for career growth within our luxury hotel chain. Enjoy flexible shift schedules including nights, weekends, and holidays while working in a fast-paced environment. We value teamwork, attention to detail, and a passion for service. If you're ready to start your hospitality career with a supportive employer, apply today!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Process payments and handle cash transactions securely
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Assist with valet services and luggage handling
- Perform nightly audit procedures
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Basic computer literacy and typing skills
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Attention to detail and organizational skills
- Professional appearance and demeanor
- Ability to stand for extended periods