Job Description
Join our award-winning team at Grandview Hospitality Group in the heart of downtown Austin! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our luxury boutique hotel. This immediate hire position offers competitive compensation, comprehensive benefits, and the chance to be part of Austin's vibrant hospitality scene. If you're passionate about service excellence and thrive in fast-paced environments, apply today to start your career journey with us!
Responsibilities
- Provide exceptional guest check-in/check-out experiences using hotel management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Act as local Austin ambassador for guest recommendations and inquiries
- Maintain clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel property management systems (e.g., Opera, Cloudbeds)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills
- Positive attitude and professional appearance