Job Description
Join our award-winning team at Grand Plaza Hotel Chicago as a Front Desk Agent and be the heart of our guest experience! We're seeking dynamic individuals to fill immediate full-time positions with flexible shift schedules. This role offers competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. If you're passionate about hospitality and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries, requests, and conflict resolution with professionalism
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service delivery
- Train and mentor new front desk team members
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or related field
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Strong problem-solving and conflict resolution skills
- Basic knowledge of Chicago attractions and transportation