Job Description
Join our dynamic hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This immediate hire position offers competitive pay, flexible scheduling, and career growth opportunities in El Paso's thriving tourism sector. If you're passionate about customer service and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with valet services and luggage handling
- Implement safety and emergency protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel software (Opera, etc.)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- Spanish/English bilingual preferred
- Valid Texas driver's license for valet duties