Job Description
Join our award-winning team at Grand Harbor Resorts in Long Beach, CA! We're seeking a passionate Hotel Front Desk Agent to deliver exceptional guest experiences in our luxury waterfront property. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in the heart of Southern California's vibrant hospitality scene.
Responsibilities
- Manage check-in/check-out procedures with efficiency and warmth
- Handle guest inquiries and resolve service issues promptly
- Process reservations and room assignments using PMS software
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain accurate guest records and billing information
- Execute emergency response protocols
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- TSSBI certification or willingness to obtain
- Basic knowledge of local attractions and services