Job Description
Join our award-winning team at Grand Harbor Hotel, Tampa's premier waterfront destination! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury boutique setting. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in Florida's thriving hospitality industry. If you're passionate about service excellence and ready to start tomorrow, apply now!
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and optimize room occupancy
- Resolve guest inquiries with prompt, personalized solutions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell premium services and local experiences
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk experience
- Proven customer service excellence record
- Proficient with Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends
- High school diploma or equivalent required
- Valid Florida driver's license preferred