Job Description
Join our award-winning team at the Grand Ocean Hotel, where luxury meets coastal charm in the heart of Long Beach! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and concierge services with precision and warmth. Immediate openings available for enthusiastic professionals ready to thrive in a fast-paced, upscale environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities. Apply today and start your journey in hospitality excellence!
Responsibilities
- Manage seamless check-in/check-out procedures for guests
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and arrange transportation/concierge services
- Uphold hotel standards for cleanliness, safety, and brand consistency
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (for va/shuttle duties)
- Basic foreign language skills (Spanish/Tagalog preferred)