Job Description
Launch your hospitality career with Charlotte's premier luxury hotel! We're seeking enthusiastic Guest Services Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training and career growth opportunities. Join our award-winning team in the heart of Uptown Charlotte and become part of an industry leader.
Responsibilities
- Welcome and assist guests with check-in/check-out processes
- Manage reservations and room assignments
- Respond to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams
- Process payments and handle cash transactions
- Resolve guest concerns with professionalism and empathy
- Maintain accurate guest records in property management systems
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and customer service mindset
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and organizational skills
- No experience required – training provided