Job Description
Join our award-winning hospitality team as a Front Desk Agent and become the welcoming face of our premium Atlanta property. We seek passionate individuals dedicated to creating exceptional guest experiences in a dynamic luxury environment. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservations, and property operations. Enjoy competitive compensation, career advancement opportunities, and a vibrant team culture in the heart of downtown Atlanta.
Responsibilities
- Deliver exceptional customer service to all guests, including check-in/check-out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams to ensure seamless operations
- Handle guest complaints and resolve issues promptly with professionalism
- Maintain accurate records of guest interactions and property activities
- Process payments and manage cash handling procedures
- Utilize property management systems to update guest information and availability
Qualifications
- High school diploma or equivalent; college degree preferred
- No experience required – training provided for motivated candidates
- Exceptional communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Proficiency in basic computer applications and willingness to learn property management systems
- Ability to work flexible shifts, including nights, weekends, and holidays
- Professional appearance and positive attitude
- Valid driver's license (if required for local errands)