Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant San Jose! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury property. As the first point of contact, you'll create memorable moments while managing operations efficiently. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of California's most dynamic cities. Immediate openings available for energetic professionals ready to shine in hospitality.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing transactions accurately
- Resolve guest inquiries and concerns promptly with empathy and professionalism
- Coordinate with housekeeping, maintenance, and security teams
- Maintain detailed records of guest preferences and special requests
- Process payments and manage cash handling procedures
- Utilize property management systems (Opera/PMS) efficiently
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of San Jose attractions and transportation
- Valid California driver's license (for occasional errands)
- High school diploma or equivalent required