Job Description
Join our luxury hotel team in Charlotte, NC as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during evening and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment.
Responsibilities
- Manage guest check-ins/check-outs with accuracy and efficiency
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures during overnight shifts
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (evenings/nights)
- Proficiency in hotel management systems
- Basic first aid/CPR certification preferred
- Ability to stand for extended periods