Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Manhattan! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences. This immediate hire position offers competitive pay, comprehensive benefits, and growth opportunities in one of NYC's most iconic hotels. If you're passionate about service excellence and thrive in fast-paced environments, apply today!
Responsibilities
- Manage check-in/check-out procedures with efficiency and warmth
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
- Utilize property management systems (Opera, Fidelio) effectively
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in property management systems
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Flexible availability including nights, weekends, and holidays
- Valid NYC work authorization
- Basic knowledge of NYC attractions and transportation