Job Description
Join our award-winning team at the Grand Miami Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of South Florida. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant destinations. If you thrive in fast-paced environments and possess outstanding hospitality skills, apply today!
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
- Sell hotel amenities and services to enhance guest stays
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera or PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license (if required for shuttle duties)
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Miami area attractions and services
- Professional appearance and positive attitude