Job Description
Join our award-winning team at the Oceanview Resort & Spa, a premier destination in Virginia Beach! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxurious coastal property. This immediate hire opportunity offers competitive compensation, career advancement, and a vibrant work environment. If you're passionate about hospitality and ready to make an impact, apply today!
Responsibilities
- Check-in/check-out guests efficiently using Opera property management system
- Handle guest inquiries, resolve complaints, and coordinate special requests
- Process payments, manage room inventory, and optimize revenue opportunities
- Maintain accurate guest records and confidential information
- Coordinate with housekeeping and maintenance departments for seamless operations
- Upsell hotel amenities, dining packages, and local attractions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation