Job Description
Launch your hospitality career with Sunset Coast Hotels! We're seeking passionate Guest Services Associates to deliver exceptional experiences at our premier Los Angeles location. No experience required—just your positive attitude and commitment to creating memorable stays. Join our award-winning team and receive paid training, career advancement opportunities, and a supportive work environment.
As the first point of contact for guests, you'll play a vital role in ensuring seamless check-ins, resolving inquiries, and maintaining our reputation for excellence. We offer competitive benefits, flexible scheduling, and a chance to grow within our expanding California hotel group.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel systems
- Respond to guest inquiries about amenities, local attractions, and services
- Handle reservation modifications and room assignments
- Resolve guest concerns promptly with solutions-focused approach
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy with willingness to learn systems
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- No prior hotel experience required—comprehensive training provided
- Valid California driver's license (if transportation needed)