Job Description
Join our award-winning team at Grand Hotel Phoenix as a Front Desk Agent! We're seeking charismatic hospitality professionals to create memorable guest experiences in the heart of downtown. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of Arizona's most vibrant cities.
As the first point of contact for our international guests, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy a supportive work environment with modern amenities and a diverse team.
Responsibilities
- Efficiently manage guest check-ins/checkouts using Opera property management system
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Arizona driver's license (for occasional errands)
- Basic knowledge of Phoenix attractions and transportation