Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of America's most exciting cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes with accuracy and speed
- Handle reservation inquiries and modifications using hotel management software
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Provide local recommendations and assist with guest requests
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends and holidays
- Valid California driver's license preferred
- Basic knowledge of Los Angeles attractions and transportation