Job Description
Join our award-winning Cleveland hospitality team as a Front Desk Agent where your dedication is rewarded daily! We're seeking dynamic professionals to deliver exceptional guest experiences while enjoying our industry-leading daily pay option. As the first point of contact, you'll create memorable stays at our downtown landmark hotel with competitive compensation and growth opportunities.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly with empathetic problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling initiatives for premium rooms/services
- Maintain security protocols for guest and property safety
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic accounting knowledge and cash handling
- Flexibility for evening/weekend/holiday shifts
- High school diploma or equivalent