Job Description
Join our award-winning team at Grand Bay Hotel Miami as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury oceanfront property. This immediate hire position offers competitive compensation, career growth opportunities, and a dynamic work environment in the heart of Miami's vibrant hospitality scene. If you're passionate about service excellence and thrive in fast-paced settings, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experiences
- Maintain pristine front desk area and public spaces
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Bilingual (English/Spanish) preferred
- Basic knowledge of Miami tourism attractions