Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Indianapolis! We're seeking energetic professionals to deliver exceptional guest experiences at our premium downtown property. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in the dynamic hospitality industry. If you're passionate about creating memorable stays and thrive in fast-paced environments, apply today!
Responsibilities
- Handle guest check-in/check-out procedures with speed and accuracy
- Manage reservations and room assignments using PMS systems
- Resolve guest inquiries and concerns with exceptional service
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and professionalism
- Assist with concierge services and local recommendations
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Strong problem-solving abilities under pressure
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Indianapolis attractions and services