Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent in vibrant Long Beach! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. This immediate hire opportunity offers competitive compensation, flexible shift schedules, and career growth potential in the heart of California's premier coastal destination.
As the first point of contact for our international guests, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy free parking, employee discounts, and a supportive team culture that values your contributions.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications and payment transactions accurately
- Resolve guest inquiries and complaints with exceptional service standards
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Maintain detailed records of guest preferences and special requests
- Process billing adjustments and manage cash/credit transactions
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of foreign languages (Spanish/Portuguese preferred)
- Strong attention to detail and multitasking capabilities
- Valid California driver's license (for errand runs)