Job Description
Join our award-winning team at Austin Grand Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Texas' vibrant capital. This immediate hire position offers competitive pay, comprehensive benefits, and growth opportunities in one of Austin's premier hospitality destinations.
As the first point of contact for our international guests, you'll embody our commitment to luxury service while showcasing Austin's unique culture. Enjoy flexible scheduling, free parking, and a dynamic work environment in downtown Austin.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Austin attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required