Job Description
Join our award-winning team at the Grand Manhattan Hotel, where luxury meets exceptional service! We're seeking a charismatic Front Desk Agent to be the first point of contact for our distinguished guests. This is an immediate full-time opportunity in the heart of Manhattan, offering competitive pay, comprehensive benefits, and growth opportunities in the hospitality industry.
Why You'll Love Working Here: Modern downtown location, employee discounts, health insurance, paid time off, and a supportive team environment. We value professionalism, warmth, and attention to detail above all else.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries accurately
- Handle guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, maintenance, and valet teams for seamless operations
- Utilize hotel management systems (Opera) to maintain real-time room status
- Process payments and maintain secure financial records
- Conduct VIP room inspections before high-profile arrivals
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license with clean record (for valet coordination)
- Basic knowledge of NYC attractions and transportation
- High school diploma or equivalent
- Must pass background check and drug screening