Job Description
Join our award-winning team as a Front Desk Agent at the heart of New York's vibrant hospitality scene. We're seeking energetic professionals to deliver exceptional guest experiences at our iconic downtown location. This immediate hire position offers competitive compensation, growth opportunities, and the chance to be the first point of contact for international travelers and business professionals.
As a key member of our guest services team, you'll manage check-in/check-out processes, handle reservations, resolve inquiries with professionalism, and maintain accurate records. Our ideal candidate thrives in fast-paced environments and embodies our commitment to luxury service standards.
Responsibilities
- Efficiently process guest check-ins/check-outs using hotel management systems
- Manage reservations, room assignments, and occupancy reports
- Respond to guest inquiries with personalized solutions and local recommendations
- Handle billing, payments, and account discrepancies with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service excellence
- Collaborate with concierge team to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera/PMS or similar hotel software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid New York State hospitality certification preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of NYC attractions and transportation
- Strong attention to detail with organizational abilities