Job Description
Join our award-winning team at the Grand Hospitality Group as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our luxury downtown Atlanta location. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a dynamic environment. If you thrive in fast-paced settings and prioritize guest satisfaction, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and manage billing discrepancies
- Coordinate housekeeping and maintenance services for guest rooms
- Utilize hotel management systems (Opera/PMS) for daily operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain security protocols for guest safety and property
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in hotel management software (Opera/PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license with clean driving record
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Atlanta area attractions and transportation