Job Description
Join our award-winning hospitality team at Grand Bay Hotel Oakland as an immediate-hire Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences in our luxury downtown property. This role offers competitive pay, comprehensive benefits, and career growth opportunities in one of California's most vibrant cities.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with finesse. If you thrive in fast-paced environments and possess a passion for service, this is your chance to shine in the heart of Oakland's thriving hospitality scene.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain comprehensive knowledge of local attractions and services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license and reliable transportation
- Basic knowledge of foreign languages (Spanish/Chinese preferred)
- Ability to lift 25 lbs and stand for extended periods
- COVID-19 vaccination required per state mandate