Job Description
Join our award-winning team at Grand Plaza Hotel in downtown Raleigh as a Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in our luxury boutique setting. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of America's fastest-growing cities.
As the first point of contact for our discerning guests, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with finesse. Our state-of-the-art facilities and supportive management team ensure your success from day one.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modifications using Opera property management system
- Resolve guest complaints with professionalism and solution-oriented mindset
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for special requests
- Execute upselling strategies for room upgrades and premium services
- Maintain security protocols for guest information and key control
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid North Carolina hospitality license or willingness to obtain
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of Raleigh attractions and transportation options