Job Description
Join our award-winning downtown Chicago team as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our luxury hotel. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
As the first point of contact for our international guests, you'll embody our commitment to hospitality excellence. Enjoy a supportive work environment with industry-leading training and flexible scheduling options.
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with a solution-oriented approach
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management systems (Opera) for all front desk functions
- Provide local recommendations to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic math and cash handling accuracy
- High school diploma or equivalent
- Valid Illinois driver's license preferred
- Fluency in English; Spanish/other languages a plus