Job Description
Join our award-winning team at Grand Harbor Hotel in Long Beach, CA! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury waterfront property. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, benefits, and a vibrant work environment with immediate opportunities for career growth.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain a clean, organized lobby area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Long Beach attractions and events
- High school diploma or equivalent
- Flexible availability including nights/weekends
- Valid CA driver's license preferred