Job Description
Join our award-winning team at Coastal Hospitality Group, where exceptional guest experiences are our passion! We're seeking dynamic Front Desk Agents to deliver world-class service at our premier Virginia Beach oceanfront property. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in one of America's top coastal destinations. Immediate openings available – start your hospitality career today!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process mail, packages, and guest requests
- Maintain accurate guest records and billing information
- Upsell hotel services and amenities
- Adhere to brand standards and safety protocols
Qualifications
- 1+ years front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Basic computer literacy and cash handling experience
- Positive attitude and team player mentality