Job Description
The Grand Denver Hotel is currently seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning hospitality team. We pride ourselves on providing exceptional guest experiences, and we are looking for a friendly face to welcome our guests and ensure their stay is memorable.
If you are an experienced hotel professional looking for immediate opportunities and a chance to grow within a prestigious establishment, we want to hear from you.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a smooth check-in process.
- Reservations: Manage incoming reservation requests and modify existing bookings efficiently using Opera or similar PMS.
- Check-Out: Process guest check-outs accurately, including handling payments and issuing receipts.
- Concierge Services: Provide information about local attractions, dining, and transportation options to enhance the guest experience.
- Problem Resolution: Address and resolve guest inquiries, complaints, and special requests in a professional and timely manner.
- Administrative Tasks: Maintain accurate guest profiles and records within the hotel database.
Qualifications
- Experience: Previous experience in hotel front desk operations or a related customer service role is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished, professional demeanor and a strong commitment to customer service excellence.
- Technology: Proficiency with hotel property management systems (PMS) and Microsoft Office Suite.
- Availability: Flexibility to work varying shifts, including weekends and holidays.
- Education: High school diploma or GED equivalent required.