Job Description
Join our award-winning downtown Detroit hotel as a Front Desk Agent and be the first point of contact for our esteemed guests. We're seeking a charismatic hospitality professional to deliver exceptional service while managing check-ins, check-outs, and guest inquiries. Enjoy a competitive hourly rate, flexible scheduling, and opportunities for advancement in a vibrant urban setting. Immediate openings available for energetic individuals ready to make a difference.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area
- Assist with luggage handling and valet services as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Valid Michigan driver's license preferred
- Basic knowledge of Detroit attractions and transportation