Job Description
Join our award-winning team at Grand Bay Hotel Oakland as an immediate Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in the heart of downtown Oakland. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a luxury environment. If you thrive in fast-paced settings and take pride in creating memorable stays, this is your perfect match!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, welcoming demeanor
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate financial records
- Utilize property management systems (Opera/PMS) effectively
- Uphold brand standards for cleanliness and professionalism
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid CA driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Oakland attractions and transportation
- Positive attitude with strong attention to detail