Job Description
Join our award-winning luxury hotel in the heart of Houston! We're seeking exceptional Front Desk Agents to deliver world-class guest experiences. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Elevate your career in a dynamic environment where your smile makes a difference!
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries and modifications across multiple platforms
- Resolve guest concerns with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (Opera) to optimize occupancy
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexible availability including nights/weekends/holidays
- Texas Food Handler certification (or willingness to obtain)
- Valid Texas driver's license (for valet duties if required)