Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of NYC's most iconic hotels.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience required
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of NYC attractions and transportation
- Flexible availability including weekends and holidays