Job Description
Join the Grand River Hotel's dynamic overnight team and become the cornerstone of our guest experience during Detroit's vibrant nightlife. We're seeking passionate hospitality professionals to deliver exceptional service while the city sleeps. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of downtown's premier establishments. Perfect for night owls who thrive in fast-paced environments and take pride in creating memorable stays.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and professionalism
- Respond to guest inquiries and resolve issues promptly
- Monitor security protocols and ensure guest safety
- Perform nightly facility inspections and maintenance checks
- Coordinate with housekeeping and maintenance teams
- Process payments and manage night audit procedures
- Handle emergency situations with composure
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work independently and as part of a team
- Flexible schedule including weekends and holidays
- Basic computer proficiency
- Valid Michigan driver's license (if required for errands)
- Must be at least 18 years old