Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences at our premier downtown Austin location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in the heart of Texas' vibrant hospitality scene. If you're passionate about service and thrive in fast-paced environments, apply today!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Maintain accurate records using hotel management software
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and manage cash drawer operations
- Provide local recommendations to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hotel operations and procedures
- Flexible schedule availability (nights, weekends, holidays)
- High school diploma or equivalent required