Job Description
Join our award-winning team at Grand Hotel Chicago, where luxury meets Midwestern hospitality. We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and solving guest inquiries with precision and warmth. Immediate hire available for candidates ready to elevate our service standards.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive benefits package including health/dental/vision
- Free parking and hotel discounts worldwide
- Growth opportunities within our luxury portfolio
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Resolve guest inquiries and concerns with empathy and professionalism
- Coordinate room assignments and VIP guest requests
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Execute upselling strategies for premium rooms and amenities
- Maintain meticulous front desk organization and security protocols
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Illinois hospitality certification preferred
- Flexible schedule including nights/weekends/holidays
- Basic knowledge of Chicago attractions and transportation