Job Description
Join our award-winning team at Grand Plaza Hotel in downtown San Jose! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury hospitality environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Silicon Valley. Immediate openings available!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera or similar hotel management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license preferred
- Flexible availability including nights/weekends
- Basic knowledge of San Jose attractions and transportation